Terms and Conditions

General Provisions

roosterbet1-ca.com functions through licenses managed by Befuria GO OÜ in Estonia and Novatrix SRL in Costa Rica, tailoring services to customers based on their location. Players residing in Estonia or certain parts of Finland participate under the Estonian license, while others are covered by the Tobique Gaming Commission authorization held by the Costa Rican company. These rules bind every user from the moment of registration and establish the full contractual relationship.

Account Registration and Management

Opening an account requires accurate personal details, a valid email address, a chosen password, and confirmation of meeting the minimum legal age. Estonian residents must be 21 years or older, whereas players from other permitted jurisdictions need to be at least 18. Any account identified as belonging to a minor will result in canceled bets, refunded deposits after fees, and immediate closure.

Only one account per person is permitted. Duplicate profiles, including those shared within the same household to exceed limits, are forbidden and can trigger suspension. Users bear responsibility for safeguarding login information and must alert customer support right away if access is compromised. The operator bears no liability for unauthorized use by others.

Verification Procedures

Every new profile undergoes identity checks that involve submitting scanned identification and a current selfie. This step confirms details while aligning with data protection requirements. Unsuccessful verification can lead to account suspension and the return of any deposited funds minus processing costs. Advanced encryption safeguards all user information, with additional privacy details available in the dedicated policy section.

Financial Transactions

Players handle deposits and withdrawals directly through their in-site wallet. The smallest deposit allowed equals €10 or its currency equivalent. Withdrawals follow the same channel used for funding, starting from a €20 minimum, and a standard monthly ceiling of €5,000 applies unless raised for specific users. Transactions must originate from accounts or cards registered solely in the player’s name, and transfers between different user wallets are strictly banned.

The casino conducts detailed transaction reviews to maintain integrity. Users remain accountable for any taxes on winnings and fees charged by their financial institutions. Credit betting is not allowed, and any accidental over-credits must be repaid promptly.

Bonuses and Promotional Offers

Periodic bonus promotions are extended on an individual basis. Claiming most offers requires a minimum deposit of €20. Bonus balances and associated winnings typically carry a 30-times wagering obligation, to be completed within 30 days unless the specific promotion states otherwise. While active, stakes per round or spin cannot exceed €1. Game contributions vary, with slots generally counting at full value and table games at reduced rates. Certain titles, including those with progressive jackpots, may be restricted or excluded.

Free bonuses without deposits are available only to Estonian residents and capped at a €50 maximum payout. Any coordinated betting patterns designed to guarantee profit can result in bonus cancellation and forfeiture of related winnings. Active bonuses may block withdrawals until fully cleared or manually removed by the player.

Responsible Gaming Measures

The platform actively supports healthy gambling habits through practical controls such as deposit caps, loss limits, session timers, cooling-off intervals, and voluntary self-exclusion. Estonian customers may also register restrictions via the national HAMPI system. Reductions to limits take effect instantly, while increases require a confirmation waiting period. Strict age verification prevents underage participation, with immediate action taken against any violations.

Dormant Accounts and Additional Policies

Profiles left inactive for 12 consecutive months become dormant, potentially leading to fund reallocation for security reasons. Returning users can request the return of any positive balance by reaching out to support. Services are offered without warranties and with capped liability for external disruptions or technical glitches. All intellectual property remains the property of the operator or its partners, while personal data handling follows the separate Privacy Policy.

Complaints and Amendments

Disputes or concerns must reach customer support within 14 days of the incident. The operator strives to address issues within two weeks, notifying users by email. Unsatisfied players can escalate to the appropriate Estonian regulatory bodies. Updates to these terms may occur for legal, security, or operational needs, with advance notice provided. Users who disagree then have time to close their accounts. In any interpretive conflict, the Estonian-language version remains authoritative.